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Criexx Privacy Policy — How we collect, use, and protect your information

Your privacy at Criexx is our top priority. This Policy clearly states what information is collected, why it is collected, and how it remains secure.

Last Updated: June 2026
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Information is not sold
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Privacy Policy at a glance

Review key points before reading the full details

Minimal information collection

Criexx only collects information that is necessary for service provision and security. No additional information is collected.

SSL encryption

Every transaction and piece of information is protected with 256-bit SSL encryption. No one outside can see your data.

Not sold to third parties

Criexx never sells or shares your personal information with advertising companies or third parties.

Your Control

You can view, correct, or request deletion of your information at any time.

Retention for a specified period

Your information is not stored beyond necessity. Data is securely deleted after a specified period.

No Spam

Unsolicited ads are not sent to your email or number. You can exit marketing communications at any time.

This Privacy Policy details all data processing related to the use of the Criexx platform. By using the platform, you agree to this Policy.

Section 1Introduction & Applicability

The Criexx online gaming platform places the highest priority on your privacy. This Privacy Policy ("Policy") explains how Criexx collects, uses, stores, and protects your personal information.

This Policy applies to Criexx's website, mobile version, and all related services. When you create an account on Criexx, log in, or use any service on the platform — you are deemed to have agreed to this Privacy Policy.

Criexx follows international data protection standards. Our goal is for you to use the platform with complete confidence — with the assurance that your information is safe.

Section 2What Information Is Collected

Criexx only collects necessary information. Details of various types of information are provided below:

Types of information Details Purpose
Identity information Name, date of birth, nationality KYC verification, age confirmation
Contact Information Email, phone number Account security, support
Financial information Payment method details Deposit and withdrawal process
Usage Information Game history, bet data Service Improvement, Responsible Gaming
Technical information IP address, device information Security, fraud prevention

Section 3How Information Is Collected

Criexx collects information in various ways. Each method is transparent and for specific purposes:

  • Directly Provided Information: What you provide yourself during account registration, KYC process, and support contact.
  • Automatic Collection: Technical information through cookies and log files during platform use.
  • Transaction Information: Financial information automatically stored during deposits and withdrawals.
  • Third-party verification: Information received from authorized verification agencies during the KYC process.

Criexx does not collect any information without your knowledge or consent. The reason for each data collection is clearly communicated.

Section 4How information is used

Criexx uses collected information for the following purposes. Each use is limited to improving your service quality:

  • Account management: To create, manage, and secure your account.
  • Service Provision: For gaming, payments, and customer service.
  • Identity verification: To meet legal obligations for verifying age and identity.
  • Security and fraud prevention: To detect and prevent suspicious activity.
  • Responsible gaming: To analyze gameplay patterns and provide assistance when needed.
  • Platform development: To improve services by analyzing user experience.
  • Legal obligations: Information retained and provided to regulatory authorities as required.

Your personal information is never shared with third parties for advertising purposes. Criexx's marketing communications are only related to your account and services.

Section 5Information sharing and disclosure policy

Criexx does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited cases:

  • Payment processor: Necessary financial information shared with payment service providers to complete transactions.
  • KYC service: With authorized verification agencies for identity verification.
  • Legal authorities: Upon court order or lawful request from law enforcement agencies.
  • Auditors and regulators: For licensing authorities and regular audits.
  • Technology services: For cloud storage and IT infrastructure management — under strict confidentiality agreements.

In each of the above cases, Criexx ensures that third parties adhere to strict confidentiality agreements and do not use your information for any additional purposes.

Section 6Data security measures

Criexx follows the industry's highest standards in protecting your information. Our security measures:

  • 256-bit SSL Encryption: All data transmission is fully encrypted.
  • Two-factor authentication (2FA): Additional security layer on the account.
  • Firewall and DDoS protection: Robust security measures at server level.
  • Regular security audits: Regular testing by third-party experts.
  • Limited Staff Access: Only authorized personnel can access specific information.
  • Automatic Logout: Automatic logout after a period of inactivity.

Despite security measures, 100% security cannot be guaranteed on the internet. However, criexx is committed to ensuring the highest possible protection. If a security breach occurs, you will be notified as quickly as possible.

Section 7Cookie Policy

Cookies are used on the Criexx platform. Cookies are small data files stored in your browser that enhance your experience.

Types of Cookies

  • Essential cookies: Essential for maintaining login status and security.
  • Functional cookies: To remember your preferences, language, and settings.
  • Analytics cookies: To understand and improve platform usage — completely anonymous.

You can disable cookies through your browser settings. However, disabling certain cookies may affect some platform features.

Section 8Data retention period

Criexx does not retain your information beyond what is necessary. Retention periods vary by data type:

  • Account information: As long as the account is active, and up to 5 years after closure for legal purposes.
  • Financial transactions: Typically 7 years (as per legal requirements).
  • KYC documents: 5 years after account closure.
  • Gaming log: Automatically deleted after 3 years.
  • Technical logs: 90 days.

After the specified period, data is securely and permanently deleted or anonymized.

Section 9Your Rights

As a Criexx player, you have the following rights regarding your information:

1
Right to access information

You can request to know what information Criexx holds about you.

2
Right to correct information

You can request correction of incorrect or incomplete information.

3
Right to delete information

You may request deletion of your information in certain circumstances.

4
Right to object to processing

You can object to the use of information for specific purposes.

5
Right to data portability

You can request to receive your information in a structured format.

6
Right to Opt Out of Marketing

You can unsubscribe from promotional communications at any time.

To exercise these rights, contact Criexx's support team. Responses are typically provided within 30 days. In some cases, information may not be deletable due to legal obligations — in which case the reason will be explained.

Section 10Children's Privacy

Criexx is an adults-only platform. Services are not provided to anyone under 18 years of age and information is not knowingly collected from them.

If any information of a minor is found in an account, it will be deleted immediately and the account will be closed.

If your underage child has mistakenly created an account on Criexx, please inform our support immediately.

Section 11Policy changes

Criexx may change this Privacy Policy from time to time. In case of significant changes:

  • Notification will be sent to registered email.
  • Notice will be clearly displayed on the platform.
  • Change date and details will be updated on this page.

Continued use of the platform after changes means the new policy is accepted.

Section 12Privacy-related contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, contact us:

Email: [email protected]

Live Chat: 24/7 Active

Response Time: Typically within 48 hours

Privacy FAQs

Frequently Asked Questions

Criexx stores necessary information for payment transactions — but full account numbers or passwords are never stored. Certified third-party services are used for payment processing, which follow their own high security standards.

Criexx uses international cloud services, so technically data may be stored in various locations. However, in all cases, international data protection standards (GDPR-compliant) are followed and your information remains secure at all times.

After account closure, some information (such as financial transactions and KYC) is retained for a specific period due to legal obligations. Typically this period is 5–7 years. After this period, all information is permanently deleted.

Criexx only communicates regarding account and service-related matters. If you do not wish to receive promotional messages, you can opt out at any time from account settings or through support.

Yes. In the event of a security breach where your information may be compromised, criexx will notify you via registered email as soon as possible. You will be clearly informed about what happened, which information was affected, and what steps you should take.

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