Criexx Terms & Conditions — Full User Agreement and Your Rights & Responsibilities

Criexx is an international online gaming platform serving users in Bangladesh and other countries. These Terms and Conditions ("Terms") apply to access, registration, and use of any services on the Criexx platform.

By creating an account on Criexx or using any part of the platform, you are deemed to have accepted these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

To open an account and use services on Criexx, you must meet the following eligibility criteria:

• Age limit: You must be at least 18 years old. Proof of identity may be requested at any time to verify age.
• One account: Only one account is permitted per person, household, residential address, or device.
• Accurate information: Name, date of birth, address, and contact information must be accurate and up to date.
• Personal use: Accounts may only be used for personal and non-commercial purposes.
• Voluntary Exclusion: Anyone under self-exclusion on Criexx or any other platform may not register.

After account creation, Criexx may initiate an identity verification (KYC) process at any time. Failure to submit required documents may result in temporary account restrictions.

When depositing on Criexx, the following rules must be followed:

• Your own payment method: Deposits can only be made from a mobile banking account or bank account registered in your own name.
• Minimum deposit: The minimum amount for each transaction is BDT 500. This is subject to change.
• Processing time: Balance is typically added within 5–15 minutes.
• Third parties prohibited: Depositing using another person's payment method is strictly prohibited.

To withdraw winnings, the following conditions must be met:

• Identity verification: KYC must be completed before your first withdrawal.
• Same payment method: Withdrawals must be made through the same method used for deposit.
• Processing time: 15–30 minutes for regular members; faster for VIP members.
• Meeting wager: Meeting the specified wagering requirement is mandatory to withdraw from bonus balance.
• Daily limit: Daily withdrawal limits are set according to account level. VIP members have higher limits.

Criexx reserves the right to conduct additional verification for suspicious transactions. This may temporarily delay withdrawals.

All bonuses and promotions on Criexx are subject to the following general terms. Each bonus may also have specific terms.

Wager Requirements

To withdraw winnings from bonuses, you must place bets for a specified amount. Example: If you receive a BDT 1,000 bonus and the wagering requirement is 30x, you must bet a total of BDT 30,000.

• No new bonus can be claimed while an active bonus is in effect.
• Unused bonuses and associated winnings are forfeited after bonus expiry.
• criexx reserves the right to investigate and cancel bonuses if bonus abuse is suspected.
• Detailed terms for each promotion on the Promotions page available.

All games on Criexx use internationally standard RNG (Random Number Generator) systems. Every game outcome is completely random and not predetermined.

• Each game has its own rules. Read the rules before starting the game.
• criexx reserves the right to make decisions if any game remains incomplete due to technical errors.
• Using automated software or bots to play games is strictly prohibited.
• Respectful conduct must be maintained with dealers in Live Casino.

The following activities are strictly prohibited on the criexx platform and will result in permanent account closure:

• Multiple accounts: One person having multiple accounts is prohibited.
• Money laundering: Any form of money laundering or illegal financial transactions.
• Fraud & hacking: System manipulation, use of bots, or any other technical fraud.
• False information: Providing false identity, age, or payment information.
• Using another person's account: Logging into someone else's account or allowing someone to do so.
• Harassment: Harassing other players or Criexx staff.

Criexx takes your personal information and financial security very seriously. Our detailed Privacy Policy on the Privacy Policy page will receive.

• Keep your password confidential and change it regularly.
• Report suspicious activity to support immediately.
• Criexx never asks for your password via email or chat.
• Enabling two-factor authentication makes your account more secure.

Criexx believes gaming should be for entertainment, not to create financial problems. That's why we provide the following features:

• Deposit limit: Set daily, weekly, or monthly deposit limits.
• Cooling-off period: Take a temporary break from gaming.
• Self-Exclusion: Permanent self-exclusion option.
• Reality check: Reminder of how long you've been playing.

Criexx reserves the right to temporarily suspend or permanently close accounts in the following circumstances:

• If the terms are violated.
• Failure to submit KYC information or submission of false information.
• If suspicious financial activity is detected.
• In case of prolonged inactivity (36+ months).

Valid remaining balance (excluding bonuses) from permanently closed accounts will be refunded — unless terms and conditions have been violated.

You may also close your account at any time. Contact support to do so.

Criexx is not liable for losses caused by technical errors, internet connection issues, or other external factors. However, Criexx reserves the right to correct any excess winnings or losses resulting from clear technical mistakes.

• Criexx is not responsible for any financial losses resulting from gaming decisions.
• Criexx is not liable for issues arising from the use of third-party services.
• Service may be interrupted during system maintenance — criexx will not provide compensation for this.

Criexx reserves the right to amend these Terms at any time. Members will be notified via email or platform notice in case of significant changes.

Continued use of the platform after changes constitutes acceptance of the new terms. If you do not agree with the updated terms, contact support to close your account.